Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before our daily cutoff time. We recommend placing your order as early as possible to guarantee your preferred delivery window.
What is your delivery coverage area?
We deliver across Interlomas, Huixquilucan, Santa Fe, Bosques de las Lomas, and surrounding metropolitan areas in Mexico City and the State of Mexico. If your address falls outside these areas, please contact us via WhatsApp to arrange a special delivery.
Can I choose an exact delivery time?
We operate within estimated delivery windows (morning or afternoon) to ensure your arrangements arrive in peak condition. If you need a specific time for an event or celebration, please specify it in your order notes or send us a message directly.
🛍️ Orders & Payment
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), bank transfers, and payments in both Mexican Pesos (MXN) and US Dollars (USD) through our website.
Can I customize my arrangement or add a gift note?
Absolutely! Every order includes a complimentary personalized note card where you can include your message. Additionally, if you wish to adjust colors, flowers, or packaging, our design team can help you create a custom piece.
How will I know when my order has been delivered?
We will send you a confirmation notification via email or text message as soon as your order has been successfully delivered to the provided address.
🌸 Floral Care
How should I care for my bouquet or floral arrangement?
• Cut Flowers & Bouquets: Trim stems diagonally by 1–2 cm before placing them in clean, fresh water. Replace the water every two days.
• Boxed or Vase Arrangements: Add a small amount of clean water directly into the floral foam every 24 to 48 hours, avoiding direct contact with the petals.
• Placement: Keep your flowers in a cool spot, away from direct sunlight, drafts, and heat sources.
How do I care for orchids?
Orchids thrive in indirect natural light with moderate watering (roughly once a week or when the soil feels dry). Avoid overwatering to protect the roots.
🏢 Corporate & Events
Do you provide floral services for corporate clients and events?
Yes! At We Send Flowers, we design tailor-made floral projects for:
• Corporate and social events (weddings, anniversaries, dinners).
• Floral subscriptions for offices, boutiques, and private residences.
• Corporate gifting and custom gift sets.
Contact our floral concierge team via email or WhatsApp for a personalized consultation or quote.
📍 Contact Information
📍 Location:
We Send Flowers - Creative Floral Studio
Interlomas Shopping Center Boulevard Interlomas No. 5, Suite O 19, San Fernando La Herradura, State of Mexico.
📞 Contact:
• WhatsApp: +52 55 11 34 68 22
• Phone: +52 55 3605 0751
• Email: info@wesendflowers.mx
